Saving Six Hours With AI Does Not Mean You Created Value
Woods challenges claims about enormous AI productivity gains when the saved time is spent studying more tools or producing inconsequential outputs. He argues that adoption should be evaluated through business outcomes such as revenue, profit, retention, customer satisfaction, and competitive position.
- Time saved is not automatically business value
- Tool experimentation can become disguised procrastination
- AI outputs should connect to measurable outcomes
- Sophisticated systems may still be low-leverage work
“They've actually gained no business value from what they are doing.”
“Is it showing up in revenue? Is it showing up in profit? Is it showing up in better retention or better CSAT scores?”